Frequently Asked Questions—Personal Care

Order Support

Product Support


 

How long does it take to ship out my order?

Most orders received Monday–Friday by 11:00 am CST ship the same day. Same Day Shipping is subject to product availability and holiday restrictions.


 

How are shipping costs calculated?

Several factors contribute to the cost of shipping: location, shipping method, and weight of the merchandise.

Please visit our Shipping Policy for more information.


 

How do I cancel or change my order?

Once an order is submitted, it is immediately sent to our warehouse for processing, and if the order has not shipped, you have the option to change or cancel the order. Please contact us immediately.

Note: All purchases made on this website have a 30 Day Money Back Guarantee and can be returned for a full refund, less shipping costs.


 

Can I get a refund?

Microplane® produces only the highest quality goods and we want you to be completely satisfied with our product. However, if you are not satisfied, we have a 30 Day Money Back Guarantee which allows you to return an item in its original, unused condition (including all original packaging and tags) within 30 days for a full refund, less shipping costs. Please visit Returns and Exchanges for more info.


 

What types of payments do you accept?

We accept all major credit/debit cards with the following logos: MasterCard, Visa, Discover and American Express. You can also checkout with PayPal.


 

Where do your orders ship from?

All orders ship from McAllen, TX, USA.


 

How does your Free Shipping work?

If available, the free standard shipping promotion applies only to shipping costs on orders over the specified amount of the promotion. Free standard shipping promotion only applies to Standard Shipping option. Promotion excludes Second Day Shipping and Next Day Shipping, for which listed rates apply.

Free standard shipping promotion only applies to delivery addresses in the 48 contiguous United States. The promotion does not apply to shipments sent to Alaska, Hawaii, APO/FPO addresses or P.O. Box addresses. Orders must ship to a single address. Free standard shipping promotion is not valid if items in an order are canceled, bringing the subtotal below the specific amount of the promotion. Promotion will be applied as a credit toward the shipping and handling fee.


 

Why isn't my promo code working?

Please enter the code exactly as it appears on our site or in the offer you received. If the code is entered correctly but still not working, please verify it is not expired, and the items you are attempting to order are eligible for the specific promotion. If entered correctly, not expired and order is eligible and code is still not working, please contact us at service@microplanedirect.com.


 

Do you have a Money Back Satisfaction Guarantee?

Yes, we have a 30 Day Money Back Guarantee. If you are not completely satisfied with your purchase, simply return the item in its original, unused condition (including all original packaging and tags) within 30 days for a full refund, less shipping costs. Please visit Returns and Exchanges for more info.


 

How do I return an order?

Please refer to Returns and Exchangesfor more information.


 

Can I ship my order to multiple locations?

If you would like to ship items to multiple locations, you will have to create multiple orders. Shipping rates are applied to each individual order.


 

What are my options for placing an order?

If you do not want to place an online order, you can also place an order by contacting us via phone at 956-777-6272 or via email at service@microplanedirect.com.

We accept all major credit/debit cards with the following logos: MasterCard, Visa, Discover and American Express.


 

How can I become an authorized retailer or wholesaler?

If you are interested in selling our products, please contact the appropriate department using the directory below.

Kitchen Wholesale and Product Assistance

Toll Free: 800.555.2767
Phone: 1.479.880.9632
Fax: 1.479.967.0404
kitcheninfo@microplane.com

Personal Care Wholesale and Product Assistance

Toll Free: 800.555.2767
Phone: 1.479.880.9632
Fax: 1.479.967.0404
pcinfo@microplane.com

Woodworking Wholesale and Product Assistance

Phone: 1.956.777.6272
Fax: 1.956.340.4822
wwinfo@microplane.com


 

Can you ship to an international address?

All orders submitted on us.microplane.com can only be sent to U.S. addresses. If you need international assistance, you can contact info@microplane.com.


 

How can I get discounts and promo codes?

If you subscribe to our mailing list, you will receive exclusive discounts, promo codes, upcoming new release info and more! Click here to subscribe.


 

How can I track my order?

After your order has shipped, our system generates a shipping confirmation to the e-mail address you have provided. This e-mail will list shipped items, the shipping method used and the tracking number(s). You can use this information to track your order.

If you have not received a shipping confirmation and would like to know the status of your order, please contact us using the form on our website, call us at 956-777-6272 or you can shoot an e-mail to service@microplanedirect.com.


 

How can I get another copy of a tool instruction sheet?

Please go to Use and Care Instructions link located in the footer of the website.

Note: Currently, we only have select tool instructions. If you need tool instructions that are not listed, please contact Customer Service at service@microplanedirect.com.


 

What kind of warranty do you offer?

We at Microplane love our customers and want everyone to be thrilled with our products but if you are having problems with our products, we want to hear from you! Microplane has a limited lifetime warranty and to submit a warrany request please visit Returns and Exchanges for more information.


 

How can I buy Microplane products locally?

Please visit our 'Find a Store' page to find a store in your area. The link is available at the header of this website. The form will prompt for your address and/or zip code and the results will be displayed. If you still do not find what you are looking for, please contact us.


 

What is "Colorblind"?

Our "Colorblind" products are discounted products that have slight discoloration to the plastic, may include less popular color handles or may simply be overstock merchandise. These products function just the same as our regular stock as they feature the high-quality, unsurpassed Microplane blade technology.


 

What are "Factory Seconds"?

Our "Factory Seconds" products may contain factory blemishes such as discoloration to the plastic, misaligned labels, and minor dings and scratches. These products function just the same as our regular stock as they feature the high-quality, unsurpassed Microplane blade technology.


What do I do when my foot file becomes dull?

Although our foot files are designed to last a long time, over time and depending on the frequency of use, the filing surface may become dull. You will have to replace your foot file with a new one. Our economical XL-Pro lineup features replaceable cartridges which can be easily swapped out.


Is there a way to replace the filing surface once it gets dull?

No, the paddle/orb style foot file and the orb buffer were not designed to have replaceable filing surfaces. If the filing surface becomes dull, you will have to purchase a new tool. However, we do offer the XL-Pro Foot Filing/Buffing System which was designed with replaceable cartridges.


How do the Microplae foot files work?

The Microplane Personal Care filing surface uses a variation of the Microplane etched technology which allows you to zest an orange (skimming off the tough zest) and leaving the soft pith. In a similar, yet gentler process on your foot, the dead skin comes right off, leaving you with baby soft feet.



Why are the Microplane foot files better than other foot softening methods?

Our Microplane Personal Care tools feature a high quality, long lasting filing surface that exhibits high-performance in the kitchen but is gentle enough to use on your feet. Many foot care products in the market are not durable enough to work on thicker calluses. Lotions and other topical treatments may take days or weeks to show results but our Microplane foot files and buffing systems literally take seconds to give you soft feet you can be proud of!



Why are diabetics cautioned against using Microplane foot files?

Because a symptom of diabetes is numbness in the feet. We don't want our customers to file past the hard skin and hurt themselves.