Returns and Exchanges
Microplane is always striving to design and produce high-quality kitchen products that will make everyone’s life easier at home! However, if you are having issues with our products, we are deeply sorry and would like to help you reach a solution. Please read below and pick the appropriate route to ensure speedy processing! Thank you for being a Microplanecustomer.
Microplane Direct Web Purchase Returns
If you made a purchase on this website and are not 100% satisfied, we have a 30 Day Money Back Guarantee. If the return is not related to a quality issue, please submit a Return Authorization Request. If accepted, we will send instructions and an RMA # to the email address provided. Simply return the Microplaneitem in its original, unused condition (including all original packaging and tags) within 30 days for a full refund, less shipping costs. Make sure to include the Microplane Direct issued RMA# anywhere on the return package. Returns accepted in our warehouse that do not abide by these terms are subject to a 30% restocking fee. If you have any questions regarding returns for purchases from this website, please contact Microplane Direct at 956-777-6272 or submit a contact us form. Please see below for Microplane Direct web returns that are quality/defect related.
Other Purchases and/or Quality Issue Return
If you purchased our products through a local retailer, online reseller or from this website and are seeking a manufacturer’s warranty because of quality/defect issues, then please submit a Microplane Warranty Replacement Request. This submission will go to the Microplane corporate office for processing. If you have any questions regarding these types of returns, please contact the Microplane corporate office at 800-555-2767. All replacements are processed/shipped within 15 business days of your request.