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Microplane is always striving to design and produce high-quality products that will make everyone’s life easier in the kitchen! However, if you are having issues with our products, we are deeply sorry and would like to help you reach a solution. Please read below and pick the appropriate route to ensure speedy processing! Thank you for being a customer.


Microplane Direct Web Purchase Returns – If you made a purchase on our website and are not 100% satisfied, we have a 30 Day Money Back Guarantee. If the return is not quality issue related, please submit a Return Authorization Request. We will send instructions and an RMA # to the email address provided. Simply return the item in its original, unused condition (including all original packaging and tags) within 30 days for a full refund, less shipping costs. Make sure to include the Microplane Direct issued RMA# anywhere on the return package. If you have any questions regarding returns for purchases from this website, please contact Microplane Direct at 956-777-6272 or submit a contact us form.

Please see below for Microplane Direct web returns that are quality/defect related.


Other Purchases and/or Quality Issue Returns – If you purchased our products through a local retailer, online reseller or from this website and are seeking a manufacturer’s warranty because of quality/defect issues, then please submit a Microplane Warranty Replacement Request. This submission will go to the Microplane corporate office for processing. If you have any questions regarding these types of returns, please contact the Microplane corporate office at 800-555-2767.

Disputes - Any dispute or claim relating in any way to these to the Terms and Conditions, this Website, or any products or services sold or distributed by or through this Website, will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to the Terms and Conditions. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

   
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