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FREE Shipping
with purchase of $50 or more
Same Day Shipping*
Order before 11 am CST
Mon - Fri
*Subject to product availability

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FAQs - Order Support

How long does it take to ship out my order?
If the order is submitted before 11:00 am CST, Monday - Friday, we will ship your order the same day. Same Day shipping is subject to product availability and holiday restrictions.
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How are shipping costs calculated?
Several factors contribute to the cost of shipping: location, shipping method, and weight of the merchandise.

Please visit our 'Shipping' page for more information. The link is located at the footer of the website.
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How do I cancel or change my order?
Once an order is submitted, it is immediately sent to our warehouse to be processed, and if the order has not shipped, you have the option to change or cancel the order. Please contact us immediately.

Note: All purchases have a 30 Day Money Back Guarantee and can be returned for a full refund, less shipping costs.
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Can I get a refund?
Microplane® produces only the highest quality goods and we want you to be completely satisfied with our product. However, if you are not satisfied, we have a 30 Day Money Back Guarantee which allows you to return an item in its original, unused condition (including all original packaging and tags) within 30 days for a full refund, less shipping costs.
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What types of payments do you accept?
We accept all major credit/debit cards with the following logos: MasterCard, Visa, Discover and American Express. You can also checkout with PayPal.

Money order payments and personal checks are also accepted for orders that are not submitted via the website. If you need to pay with a money order or personal check, you can submit your order the following ways:

Phone:
866.968.6665 ext. 4999 (Toll Free)

E-mail:
service@microplanedirect.com

Mail:
Microplane® Direct
614 SR 247
Russellville, AR 72802
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Where do your orders ship from?
All orders ship from McAllen, TX, USA.
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Why isn't my promo code working?
Please enter the code exactly as it appears on our site or in the offer you received. If the code is entered correctly but still not working, please verify it is not expired, and the items you are attempting to order are eligible for the specific promotion. If entered correctly, not expired and order is eligible and code is still not working, please contact us at service@microplanedirect.com.

Note: Effective July 22, 2014, the following promo codes are no longer valid: USMIC and USMIC8. We apologize for the inconvenience.

**Initial orders of $25.00 or more do qualify for a 5% discount, please use WEBNEW05 at checkout.**

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How does your Free Shipping work?
If available, free standard shipping promotion applies only to shipping costs on orders over the specified amount of the promotion.

Free standard shipping promotion only applies to Standard Shipping option. Promotion excludes Second Day Shipping and Next Day Shipping, for which listed rates apply.
Free standard shipping promotion only applies to delivery addresses in the 48 contiguous United States. The promotion does not apply to shipments sent to Alaska, Hawaii, APO/FPO addresses or P.O. Box addresses. Orders must ship to a single address.

Free standard shipping promotion is not valid if items in an order are canceled, bringing the subtotal below the specific amount of the promotion.

Promotion will be applied as a credit toward the shipping and handling fee.

Consumers are responsible for all shipping costs incurred for returned items.

Promotion not valid for cash or cash equivalent or towards previous purchases.

Microplane® Direct reserves the right to change or discontinue the free standard shipping promotion at any time without notice.
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Do you have a Money Back Satisfaction Guarantee?
30 Day Money Back Guarantee

Microplane® offers only the highest quality goods. If you are not completely satisfied with your purchase, simply return the item in its original, unused condition (including all original packaging and tags) within 30 days for a full refund, less shipping costs.
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How do I return an order?
Please return to:

Microplane® Direct Returns
Attn: Mari
1300 East Upas Ave
McAllen, TX 78501

To ensure prompt processing, we recommend using a trackable shipping method and including a copy of the packing slip or the customer receipt. If you do not have a copy of your packing slip, please enclose a note with your reason for return.

Please note: Returns are the responsibility of the customer. As of 2/15/2011, we will no longer send return labels for any other reason other than a shipping mistake on our part.
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Can I ship my order to multiple locations?
If you would like to ship items to multiple locations, you will have to create multiple orders. Shipping rates are applied to each individual order.
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What are my options for placing an order?
If you do not want to place an online order, you can also place an order the following ways.

Phone:
866.968.6665 ext. 4999 (Toll Free)

E-mail:
service@microplanedirect.com

Mail:
Microplane® Direct
614 SR 247
Russellville, AR 728

We accept all major credit/debit cards with the following logos: MasterCard, Visa, Discover and American Express.

Money order payments and personal checks are also accepted for orders that are not submitted via the website.
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