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Free Shipping

FAQs - Order Support

How long does it take to ship out my order?
If the order is submitted before 11:00 am CST, Monday - Friday, we will ship your order the same day. Same Day shipping is subject to product availability and holiday restrictions.
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How are shipping costs calculated?
Several factors contribute to the cost of shipping: location, shipping method, and weight of the merchandise.

Please visit our 'Shipping' page for more information. The link is located at the footer of the website.
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How do I cancel or change my order?
Once an order is submitted, it is immediately sent to our warehouse to be processed, and if the order has not shipped, you have the option to change or cancel the order. Please contact us immediately.

Note: All purchases have a 30 Day Money Back Guarantee and can be returned for a full refund, less shipping costs.
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Can I get a refund?
Microplane® produces only the highest quality goods and we want you to be completely satisfied with our product. However, if you are not satisfied, we have a 30 Day Money Back Guarantee which allows you to return an item in its original, unused condition (including all original packaging and tags) within 30 days for a full refund, less shipping costs.
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What types of payments do you accept?
We accept all major credit/debit cards with the following logos: MasterCard, Visa, Discover and American Express. You can also checkout with PayPal.

Money order payments and personal checks are also accepted for orders that are not submitted via the website. If you need to pay with a money order or personal check, you can submit your order the following ways:

Phone:
866.968.6665 ext. 4999 (Toll Free)

E-mail:
service@microplanedirect.com

Mail:
Microplane® Direct
614 SR 247
Russellville, AR 72802
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Where do your orders ship from?
All orders ship from McAllen, TX, USA.
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Why isn't my promo code working?
Please enter the code exactly as it appears on our site or in the offer you received. If the code is entered correctly but still not working, please verify it is not expired, and the items you are attempting to order are eligible for the specific promotion. If entered correctly, not expired and order is eligible and code is still not working, please contact us at service@microplanedirect.com.

Note: Effective July 22, 2014, the following promo codes are no longer valid: USMIC and USMIC8. We apologize for the inconvenience.

**Initial orders of $25.00 or more do qualify for a 5% discount, please use WEBNEW05 at checkout.**

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How does your Free Shipping work?
If available, the free standard shipping promotion applies only to shipping costs on orders over the specified amount of the promotion.

Free standard shipping promotion only applies to Standard Shipping option. Promotion excludes Second Day Shipping and Next Day Shipping, for which listed rates apply.
Free standard shipping promotion only applies to delivery addresses in the 48 contiguous United States. The promotion does not apply to shipments sent to Alaska, Hawaii, APO/FPO addresses or P.O. Box addresses. Orders must ship to a single address.

Free standard shipping promotion is not valid if items in an order are canceled, bringing the subtotal below the specific amount of the promotion.

Promotion will be applied as a credit toward the shipping and handling fee.

Consumers are responsible for all shipping costs incurred for returned items.

Promotion not valid for cash or cash equivalent or towards previous purchases.

Microplane® Direct reserves the right to change or discontinue the free standard shipping promotion at any time without notice.
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Do you have a Money Back Satisfaction Guarantee?
30 Day Money Back Guarantee

Microplane® offers only the highest quality goods. If you are not completely satisfied with your purchase, simply return the item in its original, unused condition (including all original packaging and tags) within 30 days for a full refund, less shipping costs.
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How do I return an order?
Please refer to the "Returns/Exchanges" link located at the footer of the website for more information.

If you are not 100% satisfied with your purchase, simply return the item in its original, unused condition (including all original packaging and tags) within 30 days for a full refund, less shipping costs.

Return Address:

Microplane® Direct Returns
Attn: Mari
1300 East Upas Ave
McAllen, TX 78501

To ensure prompt processing, we recommend using a traceable shipping method and including a copy of the packing slip or the customer receipt. Please use the return form found in the "Returns/Exchanges" section of our website.

Please note: Returns are the responsibility of the customer. As of 2/15/2011, we will no longer send return labels for any other reason other than a shipping mistake on our part.
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Can I ship my order to multiple locations?
If you would like to ship items to multiple locations, you will have to create multiple orders. Shipping rates are applied to each individual order.
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What are my options for placing an order?
If you do not want to place an online order, you can also place an order the following ways.

Phone:
866.968.6665 ext. 4999 (Toll Free)

E-mail:
service@microplanedirect.com

Mail:
Microplane® Direct
614 SR 247
Russellville, AR 728

We accept all major credit/debit cards with the following logos: MasterCard, Visa, Discover and American Express.

Money order payments and personal checks are also accepted for orders that are not submitted via the website.
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How can I become an authorized retailer or wholesaler?
If you are interested in selling our products, please contact the appropriate department using the directory below.

Kitchen Wholesale and Product Assistance
Toll Free: 800.555.2767
Phone: 1.479.880.9632
Fax: 1.479.967.0404
kitcheninfo@microplane.com

Personal Care Wholesale and Product Assistance
Toll Free: 800.555.2767
Phone: 1.479.880.9632
Fax: 1.479.967.0404
tpanase@microplane.com

Woodworking Wholesale and Product Assistance
Toll Free: 866.968.6665 x4999
Phone: 1.479.968.5455
Fax: 1.479.968.5460
wwinfo@microplane.com
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Can you ship to an international address?
All orders submitted on us.microplane.com can only be sent to U.S. addresses. If you are in Canada, please visit our sister site: ca.microplane.com.

Please visit our central site at www.microplane.com to find our products in Europe and other countries.

If you need further assistance, you can contact Customer Service at service@microplanedirect.com.

Thanks for your interest in our products.
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How can I get discounts and promo codes?
If you subscribe to our mailing list, you will receive e-mail exclusive discounts, promo codes, upcoming new release info and more!

To subscribe please log into "My Account", under "Manage Mailing Lists" make sure the box is checked and then click "Submit"! You may receive an automated e-mail asking for a confirmation. Please make sure we have your current e-mail address. You can also "like" our page on Facebook for a chance to win give-aways and exclusive promo codes.

Thank you for being a Microplane customer.
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How can I track my order?
After your order has shipped, our system generates a shipping confirmation to the e-mail address you have provided. This e-mail will list shipped items, the shipping method used and the tracking number(s). You can use this information to track your order.

If you have not received a shipping confirmation e-mail and would like to know the status of your order, please contact us using the form on our website, call us toll free at 866.968.6665, ext: 4999 or you can shoot an e-mail to service@microplanedirect.com.
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How can I redeem a gift certificate?
It's really simple. After you are done selecting the products you want and you are in the checkout screen, you will have the option of entering coupons and gift certificates. In the designated area, you will enter the gift certificate's PIN number. This number starts with "GC".

If you need assistance redeeming a gift certificate for an order that will not be submitted through the website, please contact Customer Service toll free at (866) 968-6666, extension: 4999. You can also send an e-mail to service@microplanedirect.com.
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What is "Colorblind"?
Our "Colorblind" products are discounted products that have slight discoloration to the plastic, may include less popular color handles or may simply be overstock merchandise. These products function just the same as our regular stock as they feature the high-quality, unsurpassed Microplane blade technology.
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What is your "Sticker Deal" all about?
Our "Sticker Deal" products are discounted products that may be prepackaged for retail merchandising and may include retail stickers, labels or other forms of retail packaging. These products function just the same as our regular stock as they feature the high-quality, unsurpassed Microplane blade technology.
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What are "Factory Seconds"?
Our "Factory Seconds" products may contain factory blemishes such as discoloration to the plastic, misaligned labels, and minor dings and scratches. These products function just the same as our regular stock as they feature the high-quality, unsurpassed Microplane blade technology.
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